Here you can read about your terms
and conditions when creating a
user, during trades and when using
FlowRobe's app in general. If you
have any doubts, please
feel free to contact us at
email@example.com or in a
message on our Facebook page.
FlowRobe is offered by
Robagusta IVS, Coastal Park 78 -
6710 Esbjerg V,
CVR no. 38,569,120th
The conditions consist of
seven parts: The first is
about the terms of your
The second part is about common
terms for trading on FlowRobe.
The third part is about the terms
of use of FlowRobe's trading system
and your rights as a seller and
buyer in this context.
The fourth part deals with the
general use of FlowRobe, including
our expectations of communication
between users, which also helps
to ensure the best experience
with the platform.
The fifth part deals with general
terms of credit. The sixth section
deals with the FlowRobe account
and its terms.
The seventh part is about earning
and using “Bonus”.
1. User account
1.1. General terms and conditions
You may only create one user
account on FlowRobe, which is
strictly personal and may not be
lent to or shared with others.
FlowRobe is primarily a platform
FlowRobe does not allow business
users who sell new goods or large
lots for resale. However, FlowRobe
is happy to allow business users
who sell used goods.
Violation of these rules as well as
non-authorization may result in
FlowRobe reserves the right to
suspend or terminate a user's
account that is or appears to us
to be in violation of the terms
of use of FlowRobe or applicable
law in the country of residence.
We reserve the right to suspend or
cancel a user's account and
to suspend or cancel listings and
trades associated with such
accounts if false registration
information or other abuse of
FlowRobe's services has been
provided or if FlowRobe considers
the user undesirable.
Persons whose account has been
suspended or canceled may not
re-enroll FlowRobe'sservices without
This results in the removal of this
account without notice.
If you have knowledge or suspicion
that others have access to your
user account, regardless of the
manner in which they have gained
access, you are obliged to report
this to FlowRobe. In these cases,
FlowRobe reserves the right
to block that user account.
You must be 15 years or older
to use FlowRobe.
1.2. Newsletter and advertising
If you agree to receive any
marketing material or reminders
from FlowRobe, you will receive
them in the form of emails,
notifications and push notifications;
general news and updates from
FlowRobe, including information
and offers regarding the FlowRobe
platform, as well as similar
products and services offered by
FlowRobe, information and offers
of new or improved features,
advertising opportunities, contests
or promotions regarding FlowRobe
advertising and / or advertising,
information and invitations to
events held by FlowRobe.
Please note that at any time you
may withdraw your consent at
any request and that you may
set notifications and push
notifications through your
user account on the Platform.
We will not disclose your personal
information to third parties without
their express consent for their
1.3. Liability and General Terms Intellectual
You acknowledge that all
copyrights, trademarks and other
intellectual property rights to
and relating to FlowRobe's services
are owned by Robagusta IVS.
You may not use these intellectual
property rights or FlowRobe's
services except to the extent
necessary to carry out trades
in the manner provided in
1.4. Lack of access to FlowRobe
FlowRobe cannot guarantee access
to our services at any time as
the servers may be unavailable.
There may be both a planned
temporary closure or a technical
crash, and FlowRobe cannot be held
responsible for the lack of access
that users may experience.
1.5. Consequential damages
FlowRobe is not liable to you or
any third party for indirect or
consequential damages, loss of
data, profit, revenue or business,
however caused (whether due to
negligence or breach of this
Agreement or otherwise), although
such loss or damage could be
foreseen by FlowRobe, or FlowRobe
was made aware that the
opportunity was available.
1.6. Force majeure
FlowRobe is not responsible
for any failure to comply with
our obligations under this
Agreement due to factors beyond
which FlowRobe is not a master.
1.7. The effect on rules for using FlowRobe
By signing up for FlowRobe
Services, you agree to
FlowRobe Terms of Service.
1.7.1. Changes to the rules for using
FlowRobe reserves the right, at any
time, to change the rules for using
FlowRobe as well as to introduce
new versions of FlowRobe's services
without your consent.
Therefore, it is important to keep
abreast of the changes on a regular
However, changes to your detriment
will always be notified at least 2
months before the changes take
effect. You may withdraw your
consent to FlowRobe's rules of
use and / or terminate your
user account at any time
if you do not wish to be bound by
1.7.2. Duration of rules for using FlowRobe
The rules apply until they are
replaced by new ones.
This version of the rules governing
the use of FlowRobe and FlowRobe's
services supersedes those
previously in effect on
August 8, 2019.
2. General terms of trade
This section deals with the general
terms and conditions for all
transactions entered into
with other users on the FlowRobe
platform. In these trades, FlowRobe
is not a contracting party, and
FlowRobe thus functions solely
as service providers of an online
marketplace. For all private trades,
the law of the country of residence
applies. For transactions made
through FlowRobe's trading system,
see section 3 for the
special rules that apply to
these types of transactions.
2.1. Summary of trade rules
Transactions between private
users on FlowRobe are civil
purchases. This means, among
other things, that the buyer
in such civil purchases usually
does not have a 14-day return
Therefore, we also encourage
buyers to complete the transaction
only when the product is occupied.
FlowRobe may suspend or close a
user account at any time if it
is assessed in violation of
FlowRobe's terms, FlowRobe usage
rules, applicable law of the
country of residence or other
FlowRobe is an advertising
medium that makes available
exclusively ad slots (postings) to
users and is therefore not a party
to trade between users, even if
buyers agree to pay 10% of the
purchase price for the use of
Bids placed on an item in the
ad or in a conversation are
legally binding. You are thus
obliged to buy and pay for a
product if the seller has accepted
your offer, as well as if the seller
makes an offer which the buyer
You can withdraw your bid
at any time if the other party
has not yet accepted your bid.
As a seller, you yourself are
responsible for all statutory
reports to relevant tax authorities.
In cases of failure to ship,
the seller must always have
documentation that the item has
been shipped in the form of a Track
& Trace number or by being
sent by registered letter.
A picture of the package, a receipt
for the purchase of
postage / stamps or a postal
code is not enough.
If the seller cannot show the
correct documentation for the
shipment, this is liable to pay
and must repay the buyer the full
amount of the trade.
If the seller can document the
shipment correctly, the risk of
the item being lost will
be transferred to the buyer.
2.2. When is a business user considered?
FlowRobe is basically a marketplace
for buying and selling second-hand
However, commercial sales of
second-hand goods are allowed and
handled by FlowRobe under the
same conditions as private ones.
However, the business user who is
CVR registered is expected to
state the company name as well
as the CVR listed in the parcel,
eg. “FlowRobe, Esbjerg
under the user account
information in the first and
last name field. Please note
that the private user who himself
manufactures goods for resale and
thus acts as a sole
proprietorship may sell as private.
2.3. Dispute settlement between buyer
If a conflict occurs in a trade
outside the FlowRobe trading
system, you still have the
opportunity to report the
incident to FlowRobe via
firstname.lastname@example.org. We will
advise in accordance with
applicable law and from this
it is possible to issue
warnings and / or remove
the user profile if our
rules for using FlowRobe are
not complied with.
FlowRobe's support is not required
to enter into the mediation between
For conflicts regarding trades
entered into through FlowRobe's
trading system, please refer to
the special rules in section. 3.3.
2.4. Terms and Conditions of Seller
2.4.1. Seller's terms and conditions
The contractual terms and
conditions in their entirety,
which shall apply between buyer
and seller in connection with a
trade, are those specified by
the seller, whether in writing
The obligation to notify the buyer
of these terms and conditions rests
with the seller and not FlowRobe.
2.4.2. Accuracy of ad description
You must accurately describe the
goods contained in the ad
description that you make
available through FlowRobe services
and you are responsible for any
errors or omissions in your
descriptions, if the goods are
received in a condition other
than promised. Brand names or
other indications of origin
or make, sizes, dimensions,
etc. that you include
in your product description
must be completely accurate
and must not mislead other users.
Remember, if there are defects,
defects or wear and / or have
you bought the item used then
draw attention to this by taking
a picture of small damage
with a possible explanation
in the description.
If a trade is reported for support
due to misleading or incomplete ad
description with text and images,
support will prevail and act in
accordance with the law of civil
trades in your country of residence.
2.4.3. Seller's ownership
You represent, as a seller of any
item on FlowRobe, that you have
full ownership of the item and
that you are entitled to transfer
this ownership to the buyer.
2.4.4. Your responsibility as a seller
As a seller, you are responsible
for ensuring that neither the
sale of the item itself, the
item description in the
advertisement or anywhere else,
nor any activity or communication
you undertake in connection with
any private transaction;
infringes intellectual property
or other rights of a natural or
is a violation of applicable law
in the country of residence,
whether criminal, liability or
is false, unreliable, misleading,
offensive or derogatory.
is of a pornographic nature.
is listed on FlowRobe's list of
illegal goods, see section 4.3.
At the same time, as a private
seller, you must always be in
possession of documentation that
your item has been shipped in the
form of a Track and Trace number
or by sending a registered letter
in cases with no receipt.
If you are not in possession of
this and thus cannot prove that
your item has been shipped, the
buyer may demand a refund of any
If, on the other hand, as a seller,
you can document that the item has
been shipped, but the package has
not yet been received, you should
contact the shipping company or
the post office.
It is recommended that you agree
with each other that the item is
2.4.5. Seller's responsibility for bids
If you accept a bid as a seller,
it is legally binding on you and
That is, you are required to sell
the item to the buyer and do not
have the opportunity to cancel
Conversely, the buyer is also
required to buy the item from you,
and has no right of withdrawal.
Acceptance of a bid is expressed
by accepting the trade request,
which can be found in the
platform's Marketplace under
The Buyer may withdraw the Offer
as long as the Offer is not
accepted by deleting the Trade
Request also in the Platform
Marketplace under Trades.
As soon as the trade request is
accepted, the parties will be
given each other's stated telephone
number for further agreement on
After that, however, we encourage
the buyer to use our trading
system. If buyer buys from his
bid or pick-up agreement, it is
recommended to notify buyer of
FlowRobe support through the call,
as the trading
request system is an important
element to create a good user
experience for the seller.
Upon pickup, the seller must
ensure that the buyer has the
opportunity to inspect the item
before the deal can be completed.
Upon shipment, the item must be
dispatched within 7 days of
receipt of the money by the
buyer, unless otherwise agreed
in the trade. Before shipping the
product, it is the seller's
responsibility to make
sure that the product is properly
Check out the rules set by the
postal service or other distributor
in order to properly pack goods.
2.4.6. Reporting to the tax authorities
It is your responsibility at all
times to report your taxable income
from FlowRobe to the tax
authorities. FlowRobe cannot
therefore be obliged to report a
user to the tax authorities,
nor can FlowRobe be held liable in
relation to a user's tax situation.
2.5. Terms and Conditions of Buyer
As a buyer, you must be aware that
all bids placed on seller's ads or
elsewhere are, as a rule, legally
It is therefore not allowed to simply
bid "for fun" and this results in a
If this happens repeatedly, it can
be a reason for exclusion.
2.5.2. Seeking out illegal trades
As a buyer, you are not allowed to
attempt to trade in goods that are
listed on FlowRobe's list of illegal
goods, such as copy goods,
animals, food and beverages.
2.5.3. Your responsibility as a buyer
As a buyer, you are responsible for
ensuring that any activity or
communication you undertake in
connection with private trades
infringes intellectual property or
other rights of a natural or legal
Is a violation of applicable law,
whether criminal, liability or
Is false, unreliable, misleading,
offensive or derogatory.
Is of a pornographic nature.
When a parcel is delivered to the
postal service or other carrier,
the risk of the eventual loss of
the goods passes to you as the
buyer if the seller can prove,
by sending a registered letter
or by a Track and Trace number,
that the goods have been
dispatched. Agree with each
other to send the insured.
2.5.4. Buyer's responsibility for bids and
If you submit a bid and are
accepted by the seller, this
will be legally binding.
Acceptance of a bid is expressed by
accepting the trade request, which
can be found in the platform's
Marketplace under Trades.
If you make a sale or indicate that
you want to buy, you can always
withdraw it as long as the seller
has not yet accepted it.
If the item does not match the
pictures or description, this is a
matter between you and your seller.
See, however, point. 3 if you have
traded through the FlowRobe
Conditions for payment of the goods
outside FlowRobe's platform are
mutually agreed between the buyer
and the seller.
3. Special rules for using FlowRobe trading
This section deals with the special
conditions that apply to trades
entered into through the FlowRobe
Note that the general trading
conditions described in paragraph 2.,
including the rules for bidding,
seller and buyer terms, etc., also
apply to this type of trade.
3.1 In general about FlowRobe's trading
3.1.1. Use of FlowRobe's trading system
Through a platform, the buyer has
the opportunity to make a trade
request that is valid until the
seller has accepted or the request
has been deleted. Within this time,
the seller has the option of either
accepting or rejecting an offer from
If the offer is accepted, this is
binding on both parties in
Danish law, cf. §1 of the Contract
If FlowRobe or another business
user acts as a seller, the buyer
is offered a 14-day full return
right, as per the Buying Act.
3.1.2. Transfer via FlowRobe trading system
When you, as a seller, accept a
trade request from a buyer through
FlowRobe's trading system, the
buyer will be able to complete
Once the payment is completed, it
will take up to 7 days for the
payment to be processed and the
seller will receive the money.
Each transaction has a trade
ID number that FlowRobe uses to
subsequently identify the
FlowRobe reserves the right
to withhold a transaction before
the money is disbursed if fraud
is suspected. It is important that
you, as a buyer, ensure that you
have been provided with correct
contact information before
approving the trade request, so
that you receive information
about the shipment from
the shipping company.
3.1.3. Payment execution
Once a trade request has been
accepted by the buyer, the seller
then has 7 days to deliver the
parcel in a parcel shop.
FlowRobe makes a proposal for a
place of delivery based on the
seller's location, but it can
be submitted in any parcel
shop supported by the carriers with
which FlowRobe cooperates.
The locations will appear on a map
during the course of the trade.
Once the package has been filed,
the money is deducted from the
buyer's account and the seller
can expect to see the amount in
his bank account within
1-2 business days.
3.1.4. Before shipping item
It is the seller's duty to ensure the
That the agreed item is shipped in
the package and that it must
be in the condition described.
Recipient buys the item and thinks
the item is not as described, the
buyer has the opportunity to
contact FlowRobe Support and start
a case. As a seller, it is therefore
important to ensure that
the item is described in
detail, both through the
advertisement description but also
by means of pictures. See further
information on what is
applicable here in section 2.4.
about the seller's terms and
That the item is properly wrapped.
Here, the seller must check the
shipping company's packaging
requirements to ensure that the
packaging of the product
complies with these. If the item
does not meet the packaging
requirements and when the item
arrives to the buyer in damaged
condition, the seller will be
That the correct weight and size
of the parcel is stated so that
it does not exceed the carrier's
requirements when the parcel is
delivered. If the package exceeds
the carrier's weight and / or size
requirements, the carrier may
legitimately do one of the
following 1) refuse to ship
the item, or 2) post-invoice for
the weight / size difference.
FlowRobe reserves the right to
forward any.after sales invoicing
That the item is filed in a
parcel shop within 7 days after
the merchant request has been
approved by the buyer. If the item
is not delivered, the
reservation will end in the buyer's
bank account and the transaction
will be canceled.
3.1.5. Shipping and delivery
Within 7 days after a trade request
is accepted by both parties, the
item must be dispatched.
Both parties will be kept informed
along the way about the goods
to the buyer. Once the item has
arrived at the buyer’s chosen
package store, it can be picked up
by the buyer. The delivery time for
parcels is usually between 1-4 days
after delivery. The package will
be ready for pick-up for up to
14 days, after which it will be
returned to the shipper if it has
not been picked up by the buyer.
If there is a problem with the
item when the item has been
received, see point 3.2.
3.1.6. Validation & Security Check
For security reasons, if you
trade for larger amounts, you
may be asked to
verify with FlowRobe Support.
This is also the case if you
collect goods for a larger amount.
Trades via the FlowRobe trading
system are systematically
monitored and some trades are
manually checked for security.
For security reasons, the exact
reasons for checking are
confidential, but they are based
on one or more parameters such
as: amount, item type, brand,
user history, etc.
If a trade is security-approved
manually, the seller will
typically experience a
delay in payment for the item.
In that case, the seller will
receive a notification about
the delay. This is usually
withheld until the package is
registered as received by
the buyer, after which the
money is paid out as soon as
possible, typically after
1-2 business days.
The seller's FlowRobe Account
shows that the money is on its
way to the seller.
3.1.7. Security of money transactions
The FlowRobe trading system
uses the payment gateway
Stripe or MobilePay.
The system uses SSL encryption
for all transmission. All data
is strictly encrypted.
Stripe and Mobilepay are PCI
certified, which means that
Stripe and Mobilepay comply
with the Visa / Mastercard
3.1.8. Fees at FlowRobe trading system
The buyer and seller trade
insured, and if any problems
arise in the trade, they will
receive support from
FlowRobe, see section 3.3.
For this service, we charge a
small fee of 2.5% respectively.
buyer and seller.
The fee is calculated on the
basis of the total trade amount.